Terms & Conditions
The trademarks, logos, service marks and trade names may not be used without our written permission.
Your Account and Communications :
When you log in to our website, you agree that you are responsible for all online activities that occur under your account. You are solely responsible for maintaining the confidentiality of your account and for maintaining the secrecy of your password.
We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. We reserve the right to suspend or terminate your account, refuse service, or cancel orders at our sole discretion.
You also agree that any and all communications that we send to you electronically is legally equivalent to such communications provided in writing. You should also ensure that you enter your email address accurately, and update your profile whenever you change your email address, so that you do not miss any communication from us. We cannot be held responsible for any communication missed out due to incorrect/invalid email addresses entered by you. Disclaimer of liability :
We make no representations or warranties, express or implied, with respect to this web site. Its content, and the information and services available on or through it, are provided "as is." Except as otherwise provided under applicable laws, we and our affiliates will not be liable for any damages whatsoever arising out of or related to the use of this web site. Website Usage :
You may use this website for browsing or purchasing our products. It is for your personal use only and commercial use in any form is not permitted. Our express written consent must be taken by anyone wishing to copy or reproduce any portion of the website in any form whatever, or to copy our logo, page layouts, images or text, as also to extract, copy, or use our customer data, account data or product data by any means direct or indirect.
Customers are advised that the actual colors of product on your screen/monitor may slightly vary due to brightness and contrast settings, or color profiles used. Note : Images of actors and actresses are for reference purpose only. Applicable law :
- Shipping offer product is done within 2 days and delivery it is done within 5 to 7 days.
- Cancellation will be accepted only if the order has not been processed from our end.
- Refund will be processed through the same online mode in 10 to 15 working days.
- Returns are accepted within 7 working days of the date of receipt of order.
- Exchange, if accepted, will be delivered in 5 working days.
Seller Registration : A User who wishes to sell items on the Website shall register with hanshilenterprise.com by providing the requisite information/ data as requested in the registration form including details of the seller's Valid Bank Account . The sellers shall provide true, correct and duly authorised data/ information and shall not be misleading, fraudulent, false, unauthorised and otherwise illegal. IndiasArt has the right to suspend/ terminate the Seller Registration and the use of the Website by the seller if the Hanshil Enterprise discovers or it is brought to the IndiasArt notice that the aforesaid data is misleading or does not comply with the User Agreement and the rules and polices made there under and in such case the seller shall also be liable for all the liabilities, risks, damages and consequences that may arise.
Invoicing, Shipping & Product Liabilities : Please note that we are a marketplace platform and provide marketplace services to you. We help Buyers and Sellers connect whereby as Sellers you are selling to customers via our platform and we are charging commission for services associated with it. Therefore invoicing and shipping to customer is your responsibility. Also any taxation related to sale of your products like VAT, CST etc is your responsibility. Also liabilities arising from the use, consumption and/or interaction with your products is solely yours and Hanshil Enterprise will not be responsible for any loss or damage due to your products. Know Your Customer (KYC) Documentation : At the time of Seller Registration and/or at any time thereafter and/or from time to time as may be required, the Company may seek KYC Documents from Seller and further usage of the Website shall be subject to Seller's submission of KYC Documents. 'KYC Documents' shall mean such information, data or documents as may be specified by the Hanshil Enterprise from time to time which clearly and unambiguously verifies the details, including the Seller's Bank Account provided by Seller at the time of registration.
Charges Applicable to Sellers : The Hanshil Enterprise shall levy charges/ fees from time to time (for providing facilities to sell on the Website) to the Sellers in accordance with the Facility Charges Policy incorporated herein by reference. The Hanshil Enterprise will provide the Seller with an invoice reflecting the facility charges on a monthly basis.
The Hanshil Enterprise reserves the right to change the Facility Charge Policy and the related rules and policies from time to time. The Hanshil Enterprise may introduce new services and modify some or all of the existing services offered on the Website . Any such changes shall be effective from the time that the Hanshil Enterprise posts the same on the Website. Stock Listing : All listed items must be kept in stock for successful fulfilment of sales. No listing can contain a disclaimer that suggests that a sale will be completed or order will be confirmed only if the item is available with the User who is listing the item. You agree that you shall not list an item if you are not in a position to deliver it immediately.
Appropriate Description in Listing : You shall be responsible for providing information relating to the items offered to be sold by you on the Website. You undertake that all such information at all times shall be accurate and complete in all respects. The listing description of the item must not be misleading in any manner whatsoever and must describe the actual condition of the item. You shall not exaggerate or over emphasize the attributes of any items you propose to sell on the Website so as to mislead other Users in any manner. If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the buyer. You agree not to use misleading titles for listing and not provide misleading or inadequate information about the location of any listed item. If for any reason you are unable to deliver to any specific location, destination or country, you must clearly mention the same on the listing. Refusal to sell : Once any User confirms a purchase in response to a listing made by you by making requisite payment through Payment on Billing, the sale is considered complete and all property and title in the listed item passes on to the buyer. You cannot refuse to sell the item, or refuse to accept payment or fail to deliver the item after the payment has been successfully made and the Transaction is confirmed. In case of sale of item wherein the buyer has opted for Payment on Delivery as a payment method, the sale is considered complete and all property and title in the listed item passes on to the buyer only after payment of the Transaction Price and upon Delivery. Pricing : The price of the item proposed to be purchased shall include, if applicable, the shipping charges, insurance charges and all other taxes, duties, costs, charges and expenses in respect thereof. The shipping and handling charges included in the price of the item must be reasonable and cannot be disproportionate to the cost of the item or significantly above actual cost which maybe charged by a reputed and competitive service provider. Ending of Listing : You understand and agree that the Company at its sole discretion may end any listing at any point of time without any notice and also in case where any listing does not result in a successful transaction within 30 days of listing. However, the Company may choose not to remove any such listing and extend the period of listing for such time as it thinks fit. A listing will naturally end if it results in a confirmed Transaction. Rules for Dispatch : The seller is required to Dispatch the items for every Transaction to the Buyer within 2 to 8 Hours from the Payment Confirmation or within such timelines as may be agreed upon between the buyer and seller through the Website to ensure that the items are Delivered within timely manner. You should Dispatch the item only after receiving the Payment Confirmation from the Company. Warranties and Undertakings
Seller warrants and undertakes that : All sales of items listed on the Website are on principal to principal basis and bipartite contracts between seller and buyer. Seller shall be solely responsible for the condition, description, trademark, Delivery, warranty, payment, all applicable government taxes and duties, legality, legal title in relation to the items and other terms and conditions of the Transaction. The Company by providing facilities on the Website does not in any way becomes a party to the contract for the sale of the item.
Seller shall maintain proper proof of delivery (POD) of the items sent to the Buyer. PODs should be furnished to the Company on demand within the prescribed time period. Seller verification and refund to Buyers : The Seller authorises the Company to perform certain checks before remitting the Transaction Price to Seller's Bank Account to ensure the safety of the Transaction, Website and to mitigate any payment risks. As part of performing such checks, the Company will also have the right to hold the remittance to the Seller's Valid Bank Account and require Seller to furnish certain documents for verification purposes. The Company also reserves the right to refund the Transaction Price back to the Buyer which the Company has withheld or continue holding the periodic payments (including all future payments) in any of the following conditions.
NEAR PANCHNATH TEMPLE,
Our Buyer's Care Programme" allows for easy returns, replacement and refunds for:
- Products which you received in "Damaged/Defective/manufacturing fault/broken" condition.
- Products which you may not like for quality, and design related issues.
All the products must be returned in the original condition they were received in along with any bills and labels. Custom stitched products cannot be returned.
Our model images , displayed on website are images for a reference purpose only. 5% variation is allowable and non returnable/replaceable. But in case of more than allowable variations, we are liable to return/replace products to our customers. Please follow the below given steps to register your dispute within 3 days of receipt of the product. Disputes registered after 3 days from delivery date may not be entertained by us.
By sending email to email@example.com with images of broken/defective/damaged products within 3 days of delivery. We need photos of the damaged/defective/different products received so that we can defend your dispute with relevant supplier. Please mention your order in details in the email.
After we review your return/replacement request, you will receive an e-mail with instructions on resolution or return of your item. Please allow us three days to respond to your return request and provide instructions on returning your item. We recommend using an online traceable courier service for returning your items.
Please allow us 3 business days to address the issue and provide instructions for your return/replacement /resolution. If our team does not respond even after 3 business days, or if your issue is not addressed to your satisfaction, you can submit the dispute by sending email to firstname.lastname@example.org and we will ensure you get timely resolution to your dispute.
Courier charge on return products
When you're returning an item that was damaged/ defective or due to an error on the our's part, you will be compensated for return courier charges. You will be paid flat Rs. 100 voucher which can be used to buy any of the Hanshil Enterprise products for next 4 months. Please pack well when you are returning the product so that it reaches us in good condition.
We can refund you when our team notifies us of the receipt of the item back from you or the online tracking shows as delivered to our address .Once our team notifies us of the receipt of the return item, we will credit the amount back to your bank account within 18 working days (does not include Saturdays, Sundays and Bank Holidays).
The Estimated time of delivery is within one week from date of confirmation of domestic orders and within 3 weeks from date of confirmation of international orders.